Job Description

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today! Responsibilities:

• Connect with the housekeeping department to ensure guest accommodations are ready
• Mitigate customer complaints as needed
• Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
• Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
• General bookkeeping: ensure all hotel guest account information is accurate and up-to-date

Qualifications:

• High school graduate, GED recipient, or equivalent
• Displays impeccable interpersonal, time management, organizational skills, and customer service skills
• Comfortable taking telephone calls and mitigating stressful situations
• Has previous experience or working knowledge of Microsoft Office and reservation management systems
• 1+ year of hotel industry experience or related job preferred

About Company: Hotel Lucine is an oasis on the island of Galveston. Our classic courtyard-style property and intimate layout have been designed to create a lively, people-centric atmosphere, like a continually evolving house party that you never want to leave. Situated at the edge of the Gulf of Mexico, Hotel Lucine offers a cozy oasis for guests and patrons with a variety of vibrant outlets to experience from day to night.

EAT & DRINK

Make A Plan to Keep It Loose. No matter what brought you to town, where you came from, when you're coming, or who you're wearing (so long as you're wearing something), we've made a spot for you. Take in 180-degree ocean views from our rooftop bar, enjoy American fine-ish dining at our signature restaurant, The Fancy, or make yourself at home in The Den — a creative haven for coffee by day and a dining destination and cocktail lounge by night.

Job Tags

Work at office, Start working today, Flexible hours, Night shift,

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