Job Description

Job Description and Duties

THIS POSITION MAY BE ELIGIBLE FOR A HYBRID WORK SCHEDULE. THE AMOUNT OF TELEWORK IS AT THE DISCRETION OF THE DEPARTMENT AND IS SUBJECT TO CHANGE AS BUSINESS NEEDS ARISE.

The State of California Employment Development Department (EDD) has an exciting career opportunity for a candidate seeking a position as a permanent/intermittent, Program Technician (PT) II, in EDD's Tax Branch, Field Audit and Compliance Division, Compliance Development Operations, Complex Case Group. If you are interested in learning how to make a difference in combating the underground economy and making a difference in fraud prevention and detection, then this is the place for you! This position may also be filled as a permanent/intermittent Program Technician for recruitment purposes.

Under supervision of the Tax Administrator I, the PT II learns how to process allegations, develop leads and skip tracing skills, provide consistently excellent customer service, and build knowledge of ACES. The PT II provides direct support to the general public, outside agencies, and fellow EDD employees. The PT II will also perform routine support duties which include phone coverage, and maintaining forms and supplies for the office.

Duties will be adjusted as appropriate if the position is filled at the entry level PT classification.

See the minimum qualifications and duty statements linked below for more information.

The position is headquartered in Sacramento, CA and may be eligible for telework under EDD's telework policy. California Government Code Section 14200 requires employees to reside in California to telecommute. Employees are required to report to their headquarters office, as needed. Travel expenses to and from the assigned headquarters are the responsibility of the employee.

EXCELLENT BENEFITS INCLUDE:

- The EDD is a qualified employer for Public Service Loan Forgiveness (PSLF)
- Various Health, Dental and Vision plans to choose from
- Retirement Plans (CalPERS, 401(k) and 457 Deferred Compensation Plans)
- 11 Paid Holidays
- Additional Paid Time Off (Vacation; Sick Leave; Professional Development Days; Personal Holidays)
- Employee Assistance Program
- Tuition Assistance/Reimbursement (subject to availability of state budget)
- Telework Stipends (for eligible employees)
- Staff Mentoring Program
- Free Parking (at most locations)
- Transit Pass Program

HOW TO APPLY:

STEP 1: Create an Account on
STEP 2: Take the PT II exam (Exam Code = EX-02365)

or the PT exam (Exam Code = EX-02362)

STEP 3: Complete Application Package (including Examination/Employment Application (STD 678) and applicable or
required documents)
STEP 4: Electronically Submit Application Package on CalCareers

Interested in other career opportunities with EDD? Please visit

You will find additional information about the job in the .

Working Conditions

Visa Sponsorship

This position is not eligible for visa sponsorship. Applicants must be authorized to work in the US without the need for visa sponsorship by the start date of employment.

Special Requirements

It is strongly encouraged to apply through your CalCareer Account at .

Please only submit ONE application.  Electronic applications submitted through your CalCareer Account are highly recommended and will be received/processed faster than other methods of filing.

If you are unable to apply electronically through your CalCareer account, please mail a completed and signed State Examination/Employment Application STD Form 678 and application package to the mailing address provided in the “Application Instructions’ section below and ensure the following:

• Clearly indicate the Job Code #, Position Number and the Classification Title of this position in the “Examination or Job Title(s) For Which You Are Applying” section located on Page 3 of your State Examination/Employment STD Form 678.
• Clearly indicate the basis of your eligibility (list, transfer, reinstatement, etc.) in the “Explanations” section located on Page 3 of your State Examination/Employment Application STD Form 678.
• Remove and do not submit the “Equal Employment Opportunity” questionnaire (Page 10) with your completed State Examination/Employment Application STD Form 678.  This page is for examination use only.
• Do not include your full Social Security Number on your documents and/or do not provide any LEAP information.

Examination/Assessment 

To apply for this position, you must obtain list eligibility by taking and passing the examination. If you already have list eligibility for this classification, you do not need to retake the examination unless your list eligibility has expired.

Click the examination link below for more information and to take the exam:

Program Technician II Bulletin

Program Technician Bulletin

For more information about the State hiring process,  click here . To watch tutorials on how to apply for a State job,  click here .

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Knowledge and experience in Accounting and Compliance Enterprise System or similar .
• Knowledge of current investigative techniques.
• Ability to handle multiple projects and priorities simultaneously while meeting deadlines.
• Possesses a detail-oriented, comprehensive approach to assignments.
• Ability to work independently as well as in a team environment.
• Observes and protects the confidentiality of materials and matters.
• Knowledge of modern office methods and equipment, including experience with personal computers utilizing Microsoft Outlook, Word, Excel, Power Point. Etc.

Benefits

Benefit information can be found on the CalHR website,  , and the CalPERS website,  .

Statement of Qualifications Requirements

A Statement of Qualifications (SOQ) is Required. The SOQ serves as documentation of each candidate’s ability to present information clearly and concisely in writing.  The SOQ is not a resume or cover letter. 

A Statement of Qualifications (SOQ) is required as part of the application process.

Describe how your past job experience aligns with the Program Technician (PT) II / Program Technician (PT) role you are applying for, specifically in the roles of communication, time-management, and organization.

Résumés and/or cover letters DO NOT take the place of the SOQ. Applications received without an SOQ or SOQs that do not include a response to the statements above may not receive further consideration and may be excluded from the hiring process.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Statement of Qualifications -
  A Statement of Qualifications (SOQ) is Required.
  Please see “Statement of Qualifications Requirements” section for more information about the SOQ.

Job Tags

Holiday work, Permanent employment, Remote job,

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