Job Description
JOB TITLE:
Receptionist
AREA/DEPARTMENT:
Sales
REPORTING TO:
HR Director/Office Manager
WHO IS REPORTING TO THIS POSITION:
N/A
- JOB SUMMARY
- Serves as a front-line representative for the dealership. Greets customers as they enter the showroom, answers basic inquiries, and directs them to the appropriate party.
- Welcome all customers by phone or walks in, always offering the best service and projecting good image for the company
- ESSENCIAL DUTIES
- Greets showroom customers and determines the nature of their visit.
- Obtains and records basic demographic information about each customer, using dealership sales control system.
- Hands out brochures and other information to customers.
- Answers basic customer inquiries. Refers more extensive inquiries to the appropriate person.
- Directs customers to the correct department, notifies the appropriate salesperson that a customer is waiting, or introduces the customer to a salesperson.
- Serves as telephone back-up.
- Serves as clerical back-up.
- Maintains professional appearance.
- Other tasks as assigned.
- RESPONSABILITIES
- Ensures greet customer and coordinate getting them assistance, always in a professional, friendly and efficient manner.
- Establish the necessary measure to safeguard the assets and interests of the company.
- Provide a quality service for the internal and external customers.
- Perform their duties with a sense of mutual respect, ethical, collaboration, tolerance and positive attitude toward their peers.
- Protects organization's value by keeping information confidential.
- Receive and answer calls, always answering with a greeting, the name of the company and its name, channeling them to the corresponding area, as well as taking errands.
- Reception and attention to walk in customers.
- Send, receive, registry and channeling customers and clients calls
- Receive the mail, registry, and channeling for the people concerned.
- Make courtesy calls and offer services.
- Make the directory of addresses and phone extensions.
- Support in different areas in the company.
- JOB PROFILE
Qualifications
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
- No prior experience or training.
- High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Language Skills
- Bilingual (Spanish-English) preferer
- Ability to read and comprehend simple instructions, short correspondence, and memos.
- Ability to write simple correspondence.
- Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization.
Mathematical Skills
- Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's.
- Ability to perform these operations using units of American money and weight measurement, volume and distance.
Reasoning Ability
- Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
Ability to deal with problems involving a few concrete variables in standardized situations.
Job Tags
Work at office,